In April 2014 LDC backed the multi-million pound management buyout of Connect Communications (subsequently re-branded Connect Managed Services ('Connect') to accelerate its expansion at home and overseas through technology investment and acquisitions.
With LDC’s support, Connect has since made a series of acquisitions that have provided significant scale and dramatically transformed the business, tripling revenues from £9.7million to £30million for the year ending December 2018, increasing employee numbers by 225% to total approximately 180.
In 2017, Connect acquired PC-1, which manages some of the largest contact centres in the UK for customers such as NSPCC, Northumbrian Water and Vodafone. This was followed by two acquisitions in 2018 including that of specialist customer engagement consultancy Cool Harbour and US-based technical and engineering support firm UVN.In July 2019 LDC exited its investment in Connect after securing a deal that merges the contact centre technology and services group with G3 Comms. The transaction creates one of the UK’s largest customer experience and unified communications specialists and a group with combined revenues in excess of £55million.
Alex Tupman, CEO, Connect Managed Services
The Connect management team is grateful for the support LDC has provided over the last five years. On every level it has been a very successful partnership and we are equally enthused by the possibilities for the newly merged business.