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When you’re the underdog in a competitive market like SAP, people don’t see you coming.”

Stuart Browne
Founder and CEO, Resulting IT

Q&A

What drives you in business?

I used to work for a Big Four consulting firm, but I realised that if I stayed there I’d miss my kids growing up. I created this business for me, never intending for it to be anything. I just wanted to work three days a week. But then Unilever asked for more of my time, so I had to make a few hires, and there were four of us within a year. It was only after I got divorced that I took business a lot more seriously. In an interim CMO role, I had helped a client triple turnover in three years and thought: why am I not doing that for Resulting?

What’s unique about Resulting IT?

We are straight talkers. Many of our people have spent time in a manufacturing environment, where things just need to get sorted. Other consultancies take ages to give you a solution and charge you for the privilege. As a customer-side SAP consultancy, we fight in the trenches with our clients. Our last Net Promoter Score was 93% in an industry where 60% seems good. 

How do you get the best out of your team?

Everyone has share options, even the junior trainee. I played rugby league when I was younger and I still play touch rugby every week. Playing competitive team sports into your 50s does something to your brain – there’s something about communication, having each other’s backs and having a game plan that gets thrown back into work. A lot of work teams aren’t really teams. They are just people sitting in an office together.