Birmingham-based technology firm Mercato works with clients such as IBM and Transport for London to modernise old-fashioned processes and bring them online.
“Wherever there’s a system that involves a person, a clipboard, and a spreadsheet, we can turn that into software that can be accessed anywhere, any time,” explains boss Peter Robbins.
The business has tapped into global demand, generating 40pc of its revenues from exports, and growing significantly over the past three years.
The skills shortage in the IT sector has created a huge opportunity for Mercato, which adapted by creating applications for its customers that are easily used by a layman.
It also found a work around for the shortage of skilled developers, hiring non-technical staff and training them up in house. Today, it is a major employer in Birmingham, with 110 staff.