Founded in 2009, Mosaic Fulfilment Solutions provides end-to-end outsourced business services to a broad range of clients across the retail, e-commerce, FMCG and not-for-profit sectors. This includes e-fulfilment and payment processing, in addition to warehouse and posting facilities, digital mail, secure document and storage facilities, and dispatch and courier management. The company employs more than 180 people at its head office in York.
In September 2019, LDC invested in Mosaic, backing Duncan Marrison and his management team, which includes IT and Operations Director Alastair Fell and Telebank Managing Director Diane Birchall as they embark on the next stage of their growth strategy. This includes identifying complementary acquisitions – to follow its acquisition of online donation management platform Committed Giving and donation response handling agency Telebank in 2017, further investing in new product development to provide a broader range of services to clients and extending the site at York House to double capacity.
This has been a landmark year for Mosaic Fulfilment Solutions as we have celebrated our tenth year in business, opened our new distribution centre and increased capacity to ensure we can meet continued customer demand without compromising on quality. As we embark on the next phase of our journey it is important that we have a partner that not only believed in our team and our plans for the business, but can provide the financial firepower and strategic support we need to continue to innovate and build on the best-in-class service we provide to our clients. With LDC's support we're confident we can do just that.Duncan Marrison, CEO, Mosaic Fulfilment Solutions